Terms and conditions of service
The terms that apply to cleaning and gardening services provided by Your Helpers Home Services.
This page is a placeholder for the client's own terms and conditions. The current live site links to a terms page that returns almost no content, so the real document needs to be supplied before go-live.
What the final terms need to cover
- That services are provided under a Service Agreement and Schedule of Supports, and that no lock-in contract applies
- Scheduling, frequency, and the fact that one-off services are not provided
- Cancellation and short notice cancellation, and how these interact with the NDIS Pricing Arrangements
- Access to the home, keys and lockboxes
- Equipment and products, including the requirement that client-supplied products be in original labelled containers
- Invoicing and payment for Agency Managed, Plan Managed and Self Managed participants
- Work health and safety, and circumstances in which a service cannot proceed
- Feedback, complaints and the NDIS Commission escalation path
- Insurance and liability
Contact
Questions about these terms can be directed to info@yourhelpers.com.au or (07) 5551 0111.