Contact us
Call the office, send an email, or drop in. We would love to work with you in and around your home.
Get in touch
If you would like to discuss our services, call our friendly team. Or send a referral and we will be in touch within 24 business hours to talk through what you need and book a home visit.
- Phone(07) 5551 0111
- Drop in7b/5 Cottonwood Place
Oxenford QLD 4210 - Office hoursMonday to Friday, 8:30am to 4:30pm
- NDIS provider number4050070405
Common questions
The things people ask us most. There are more on the FAQs page.
Do you screen the person coming to my home?
Yes. Our recruitment process involves face to face interviews and reference and work history checks. Every team member must hold a Yellow Card or NDIS Worker Screening Check and must have completed the NDIS Worker Orientation Module before they start.
Do I need to be home during the service?
That is entirely up to you. Some people like to be there, some use the time to get out. Once you have got to know your cleaner or gardener, you can leave a key in a key lockbox if you prefer.
How do I book a service?
Send us a referral using the online referral form, or call us on (07) 5551 0111. We will contact you within 24 business hours, Monday to Friday, to arrange a home visit.
Is there a contract?
No. The NDIS is about choice and control, so there is no lock-in contract. We do need a Service Agreement and Schedule of Supports in place. That document sets out the services you will receive and the estimated cost against your plan, and we complete it with you at the home visit.
Will you visit my home before services start?
Yes, we visit every client first. It lets us match you with the right team member and understand what you actually want out of the service. We also complete a risk assessment, Service Agreement and Schedule of Supports so everything is compliant with the NDIS.
Are you fully compliant with NDIS requirements?
Yes. As a registered provider we are formally audited by the NDIS Quality and Safeguards Commission against strict quality standards. Registered providers can support all participants: Plan Managed, Agency Managed and Self Managed.
You can make a complaint or report an incident directly to the NDIS Commission at any time.
Ready to get started?
Send us a referral and we will be in touch within 24 business hours to arrange a home visit. Or just pick up the phone, we are happy to answer questions.